Conditions of sale
HOW TO BUY
Purchasing on Dimaiolobiancheria.it is very simple.
You can navigate to the site's homepage or catalog and click on the image of the chosen product to view the relevant product sheet. Product details:
Inside the product sheet you can view the details of the selected item and see the product images enlarged using the zoom
The product sheet lists information on model, description and price. Where necessary, you will need to indicate your size before
Proceed to purchase (only the sizes available at that time are displayed). Cart:
Inside the cart page you can view the selected products, the quantity and the
total cost of the same. By clicking on "Proceed with order" you can continue the purchase process. To complete the order you will need to fill in the page
of Checkout, following the steps indicated: within the same page, you can view the progress of the checkout.
All the data of your order are summarized at the end of the procedure and once the purchase process has been confirmed, it will no longer be possible to make changes. Once the purchase has been completed, you will receive a confirmation email with the summary and code of the order placed.
AVAILABILITY OF ITEMS
The assortment present on Di Maiolo Biancheria reflects the exact availability of each item by size and colour. Furthermore, where there is no physical availability in the warehouse, the customer has the possibility of ordering the product. Once the request for order, the Orders department reserves the right to reconfirm the availability of the items purchased, the validity of the credit card transaction and to verify the details of previous transactions carried out by the Customer on Di Maiolo Biancheria. In the event that the ordered items are not available, or if for some reason the order cannot be processed as per the Customer's request, the Orders office will promptly notify the Customer.
HOW TO CONTACT US
To contact us, follow the instructions on the "contacts" page
SHIPPING
For shipments to Italy, Di Maiolo Biancheria will deliver the products to the couriers within 24-48 working hours (Saturdays, Sundays and holidays excluded) from receipt of payment. Delivery times* are 24 hours for Italy, 48 hours for the islands (Sardinia, Sicily and smaller islands).
(*estimated times ABSOLUTELY NON-BINDING)
The purchased goods will be delivered to the shipping address specified by the buyer at the time of purchase. The buyer will receive an email confirming shipment containing the tracking number to monitor delivery.
The cost of shipping costs is 7.90 euros per order regardless of the weight of the products, the number of products and the geographical area.
Only if you choose to pay on delivery, a supplement will be calculated, and in this case payment must be made only and exclusively in cash.
The shipping cost is clearly visible before completing the purchase procedure and sending the order. It is possible to choose delivery where you prefer:
- at your home address
- at the workplace
- with a third person.
We ask all Customers to fill out the order form accurately and in all its parts to facilitate the courier's task.
Once the shipment has been made, the delivery cannot be rejected. Any stocks and returns will be charged exclusively to the Customer.
The courier makes two delivery attempts. If the first one is not successful, the recipient will find, on the intercom or in his mailbox, a postcard containing all the information to communicate with the courier and arrange the delivery.
All shipments are monitored via tracking number (waybill number) appropriately sent via e-mail to the Customer when the goods are in motion. To view the status of your shipment, simply connect to the courier's website and enter the tracking number.
Attention: upon delivery of the package, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document
- that the label affixed to the neck contains your name and surname
- that the packaging is intact and unaltered, including the closing tapes.
In case of external damage (scratch, dent) or presence of signs of tampering, the Customer must sign the delivery note with ''specific reservation'' and enter the reason why you want to accept the package with reservation in the 'Notes' field. Otherwise, we will not be able to proceed with the insurance procedure in the event of disputes regarding the package. It is the buyer's duty to verify the integrity of the material received no later than 3 days (natural and consecutive) from the arrival of the product. After this deadline, Di Maiolo Biancheria will no longer be responsible for damage and/or lack of material. ATTENTION: shipments to post office boxes are not made.
ORDER FULFILLMENT
Dimaiolobiancheria.it reserves the right to refuse an order in the event that the payment is not verified.
Dimaiolobiancheria.it reserves the right to refuse orders or refuse to provide services to anyone at any time.
PAYMENT METHODS
It is possible to pay by cash on delivery, or in cash to the courier, upon delivery of the goods, paying a small supplement.
What is PayPal?
It is the safe way to pay online, without showing your card number.
PayPal is Convenient:
- Pay for all your online purchases in one click.
- Pay with your credit card, prepaid card or with your PayPal account.
- You do not have to enter your purchase information again.
- PayPal is Safe:
- You never show your card number to sellers.
- Maximum protection against unauthorized payments sent from your account.
An email receipt for each purchase.
RETURNS
For us the Customer is at the center of everything: for this reason if, within 14 days of delivery of the goods , you are not satisfied with the products purchased, you can request their return and obtain a refund of the purchase price.
Return procedure
To activate the return procedure, you must perform the following operations:
1) From the '' contacts '' page, send an email describing the reason for the return
2) Specify the purchase order number together with the code of the goods you intend to return and send
3) Once the email has been received, our staff will send a confirmation email containing the return authorization;
4) Ship the package within 14 days of receiving the goods. The responsibility for shipping the returned goods lies with the Customer.
There are various ways to return the goods:
- via a trusted national courier. The receipt must be kept until the refund is received.
- at any Poste Italiane office (it is preferable to use a traceable method or one which in any case requires the issuing of a receipt; normal or priority mail is not recommended). The receipt must be kept until the refund is received.
The costs of the return are borne by the Customer and vary depending on the rates applied by the appointed couriers or by Poste Italiane. It is advisable to insure the shipment against theft and transport damage. If the returned product has not been insured, in the event of damage or loss occurring during transport, Di Maiolo Biancheria reserves the right to charge for any damage suffered by deducting it from the sums to be refunded.
The package must be sent to the following address:
DI MAIOLO LINEN
1 CROSS VIA ASTOLELLE N 7
80044 POMPEII (NA)
Return conditions
In order for the Staff to accept the return request, the following conditions must be respected:
1) The products must be intact;
2) The products must be in the same conditions as when shipped and must be packaged, if possible, using our packaging;
3) The goods must not have been used or, in any case, altered in any other way.
All documents received must be included in the package.
Finally, please note that, pursuant to Italian legislation, the right of withdrawal can only be exercised by consumers, i.e. by people who purchase products for purposes not related to their professional activity.
Return processing
Once the good condition of the returned products has been ascertained, within 14 days of receipt of the goods, Di Maiolo Biancheria will proceed with the refund. The Customer is responsible for shipping the returned goods. You are responsible for shipping costs and any customs clearance costs.
Once the return arrives in the warehouse, its contents are analyzed and the reason identified. From the moment the return is accepted, the refund procedures begin.
To receive information on the status of your return, call Customer Service on 348 88 61 609 available from Monday to Saturday from 9:00 to 20:00.
SUBSTITUTIONS
ITEMS DAMAGED, DEFECTIVE OR NOT CONFORMING TO WHAT YOU ORDERED
If the Customer receives a defective product or one that does not conform to what was ordered, Di Maiolo Biancheria undertakes to replace it free of charge in the shortest possible time. Any defects and/or shipping errors must be communicated in writing within 3 days of receipt of the goods and necessarily demonstrated by sending photos.
The courier will then collect the product and once the goods have arrived at the premises, the replacement product will be sent.
The defective or non-compliant item must be returned complete, intact, in its packaging. The package must be prepared using the same packaging if possible, and inserting the appropriate copy of the sales document inside.
In the event of unavailability of the replacement product, Di Maiolo Biancheria will refund the buyer the entire amount of the order, including shipping costs. The refund will always be paid by Di Maiolo Biancheria.
DISCLAIMER OF LIABILITY
Dimaiolobiancheria.it publishes information on its site in order to provide a service to its customers, however it declines any responsibility regarding the possibility of any technical or factual inaccuracies and/or typographical errors for which immediate immediate notification is provided following notification. correction.
Dimaiolobiancheria.it also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving notice.
Dimaiolobiancheria.it does not offer any guarantee as to the conformity of the information published on its site with the laws established by the jurisdiction of the Customer's country of residence.
Dimaiolobiancheria.it declines all responsibility for any problems, damages or risks that the user may encounter while using the site.
Dimaiolobiancheria.it guarantees that its Dimaiolobiancheria.it website is protected according to international standards for the Internet. If used correctly, the User is protected from the risk of viruses.
Dimaiolobiancheria.it declines any responsibility relating to any malfunctions related to the deactivation of cookies in the user's browser.
Dimaiolobiancheria.it reserves the right to rectify/reexamine the terms and conditions contained in this legal note, by updating it, whenever it deems it appropriate, without any obligation to give notice.
The user is required to comply with the terms contained in this legal notice, periodically checking for any updates, changes and corrections.
ITALIAN LAW
The website Dimaiolobiancheria.it, adhering to Italian legislation, declares:
“Users who access this site declare that they accept that all matters relating to the use of the Dimaiolobiancheria.it website are governed by the current legislation of the Italian State. Dimaiolobiancheria.it does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the Dimaiolobiancheria.it site from places where its contents are considered illegal is expressly prohibited. Users who decide to access the site from these countries are fully aware of the legal consequences and sanctions they risk incurring and will be solely responsible for compliance with local laws."